Return & Refund Policy

We want every eligible return to be handled clearly and fairly.

Eligible returns
For non-custom products, a return request must be initiated within 7 calendar days of delivery. The item must be unused, unaltered and returned in its original packaging with all included parts. The customer is responsible for tracked return shipping.

A refund is processed only after the returned item has been received and inspected. Original delivery charges and return shipping are not refundable unless the wrong item was delivered or a verified transit-damage claim applies.

Made-to-order and customized products
Swings are handcrafted and made to order. A 50% advance payment is required to confirm the order. Once production begins, the advance is non-refundable. Customized or modified products are non-returnable except when the wrong item is delivered or transit damage is verified.

Transit damage or wrong item
If an item arrives damaged in transit, record an unboxing or damage video and send it within 72 hours of delivery to WhatsApp +923289735417 with the order number and purchaser name. After verification, Knots Interior will arrange an exchange. Claims submitted without the required video or after 72 hours may not be eligible.

If the wrong item is delivered, contact the same WhatsApp number promptly with the order details so the issue can be verified and corrected.

Return request
To request an eligible return, contact WhatsApp +923289735417 with the order number, purchaser name, reason for return and supporting information. Do not send a return before receiving return instructions.